Frequently Asked Questions

Due to the unique antique and vintage nature of our pieces, all sales are final and sold as is. No cancellations, refunds or exchanges are accepted. Our items are one-of-a-kind and can have wear consistent with age, including nicks, cracks, and patina which only adds to the character. Please be sure to ask any questions related to condition prior to purchase. Click here to visit our Contact page, or feel free to email us at support@patinamaison.com. Thank you! 

We ship to the continental US.

We do! Any of our items in the shop can be shipped.

• Orders are delivered within 6 weeks of your order date.
• Our shipping partner will contact you 24–48 hours before delivery to schedule a time. This is the first update you will receive, even if your piece has already been picked up. Orders often take several weeks to arrive after they've been picked up.
• Tracking Numbers – Freight shipments do not generate standard tracking numbers (like UPS or DHL) as they are transported by private, professional freight carriers.
• Delivery Service – Freight delivery includes first-floor, room-of-choice placement and requires a signature upon delivery. 
• If you need delivery beyond the first floor, additional fees will apply.
• Because routes and schedules are managed directly by the freight carrier, we cannot provide ETAs in advance beyond the 6 week period mention above,
• If there are dates that will not work for delivery, please notify us before ordering or shortly after so we can share that with the shipper.