Frequently Asked Questions

Due to the unique antique and vintage nature of our pieces, all sales are final and sold as is. No cancellations, refunds or exchanges are accepted. Our items are one-of-a-kind and can have wear consistent with age, including nicks, cracks, and patina which only adds to the character. Please be sure to ask any questions related to condition prior to purchase. Click here to visit our Contact page, or feel free to email us at support@patinamaison.com. Thank you! 

We ship to the continental US.

We do! Any of our items in the shop can be shipped.

For smaller pieces, we ship via UPS or USPS. Most orders will be fulfilled and shipped out within 1-5 business days. For larger furniture pieces or heavy items, we use professional freight shippers to get your items to you safely. Orders shipping via freight will typically be delivered to your home within 8 weeks or less. After placing your order, you will receive a fufillment order once your order has been picked up by the shipper. As the delivery dates approaches, your shipper will be in touch to coordinate for day of delivery. 

Please note that the freight delivery rates are for delivery to first floor, room of choice. If you require your piece to be moved up stairs or to a second story, you will need to contact us prior to delivery for a custom quote.