Shipping policy

Where do you ship?

We ship within the Continental United States. 

Do you plan on shipping outside the Continental United States?

At this time we do not have plans to ship outside the Continental US. 

Do you ship large / heavy pieces?

We do! Any of our items in the shop can be shipped. 

How does shipping work and how long does it take?

For smaller pieces, we ship via UPS or USPS. Most orders will be fulfilled and shipped out within 1-5 business days, excluding weekends and holidays. For larger furniture pieces or heavy items, we use professional freight shippers to get your items to you safely.

Orders shipping via freight will typically be delivered to your home within 8 weeks or less. After placing your order, you will receive a fulfillment email once your order has been picked up by the shipper. Freight moves by private carrier, so there’s no live tracking number the way there is with UPS or DHL. Instead, the shipper reaches out directly 24 to 48 hours before delivery to confirm the delivery window.

Freight delivery is first floor, room of choice, and a signature is required. Anything beyond the first floor, a building that requires a Certificate of Insurance (COI), or a location that requires a ferry carries an additional fee, since those can’t be captured in the checkout freight quote. Let us know before ordering if any of these apply and we’ll get it arranged.

Attention: Please review and ensure that your shipping address is correct before placing an order. We are not responsible for non-delivery due to errors in the shipping address that you provide.

Do you offer Free Shipping?

We do offer free shipping on some select smaller items. The size and weight of the box and amount of packing materials required to protect the more fragile items greatly affect the cost of shipping and we therefore only offer free shipping on select items. 

For large, bulky, and/or heavy items (like antique furniture pieces), we use freight shipping via one of our trusted and insured shippers. 

I placed an order but have not received a confirmation email. What's going on?

Successfully placed orders will receive an email confirmation with the order details. If you do not receive a confirmation, please check your spam folder, or contact us for confirmation by emailing us at support@patinamaison.com. 

My order hasn't shipped yet. What's going on?

Once an order has been placed, most orders will be processed and shipped out via UPS or USPS within 1-5 business days, excluding weekends and holidays. If it has been more than 5 business days (excluding weekends and holidays), please send an email with your order information to support@patinamaison.com. 

My order should have arrived by now, but I haven't received it yet. What's going on?

Please send an email with your order information to support@patinamaison.com, and we will be happy to assist you.

My order arrived damaged. What do I do?

Please take pictures of the damaged item and the box it arrived in (if shipped via UPS or USPS) and send an email with your order information and the pictures to support@patinamaison.com. Please do not throw away the item or box, as it may need to be returned to us in order to receive a refund.

What is your Return and Exchange Policy?

Due to the unique antique and vintage nature of our pieces, all sales are final and sold as-is. Our items are one-of-a-kind and can have wear consistent with age, including nicks, cracks, and patina which only adds to the character. Please be sure to ask any questions related to the condition of a specific item prior to purchase. To reach out to us with any questions, please visit our Contact page, or feel free to email us at support@patinamaison.com.   

If you have any other questions please visit our Contact page, or feel free to email us at support@patinamaison.com.